Cold Shipping Information

We keep your temperature-sensitive items into insulated foam box or envelope with ice packs provided.



Insulated Foam Box


1.Large Insulated Envelope


2.Small Insulated Envelope



Special Handling & Additional Handling Fees

To minimize product damage for temperature-sensitive products, we provide Ice packs & insulated box for the delivery.


And by doing so, an additional handling fee will be charged for any package that requires special handling, such as:

Packages with any items that are kept refrigerated/frozen regardless of seasons

Packages with perishable items due to weather conditions like Summer Season
(e.g. Chocolate/Candy, Chocolate chip cookies, etc.)

and they are not eligible for free shipping.


***Reminder: please keep your package in the refrigerator as soon as you receive it.