Cold Shipping Information
We keep your temperature-sensitive items into insulated foam box or envelope with ice packs provided.
Insulated Foam Box
1.Large Insulated Envelope
2.Small Insulated Envelope
Special Handling & Additional Handling Fees
To minimize product damage for temperature-sensitive products, we provide Ice packs & insulated box for the delivery.
And by doing so, an additional handling fee will be charged for any package that requires special handling, such as:
Packages with any items that are kept refrigerated/frozen regardless of seasons
Packages with perishable items due to weather conditions like Summer Season
(e.g. Chocolate/Candy, Chocolate chip cookies, etc.)
and they are not eligible for free shipping.
***Reminder: please keep your package in the refrigerator as soon as you receive it.